Refund Policy

Refund Policy for Stacey Soans Mortgages

​

Effective Date: March 21, 2025

At Stacey Soans Mortgages, we are committed to providing high-quality mortgage services to our clients. If you are dissatisfied with any service we provide, we want to ensure that your concerns are addressed. Please read our refund policy below for details on how we handle refunds.

1. Services Provided Stacey Soans Mortgages offers mortgage-related services including consultations, advice, mortgage applications, and access to mortgage products. These services are provided on a professional, non-refundable basis unless otherwise specified.

2. Refund Eligibility Refunds for services are not typically provided once payment has been made. However, refunds may be considered in the following exceptional circumstances:

• Inaccurate or incomplete service: If we fail to provide the agreed-upon service, a full or partial refund may be considered.

• Overpayment: If an overpayment is identified after a transaction, we will issue a refund for the excess amount.

• Cancellation of Service Before Processing: If you cancel a service before it has been fully processed or completed (such as an application submission), a partial refund may be provided, subject to the work already completed.

3. Refund Requests To request a refund, please contact us within [X] days of the service delivery or payment date. You will need to provide your transaction details and reason for the refund request. Refunds will only be processed after our review of your case.

4. Processing Time for Refunds If your refund request is approved, the refund will be processed within [X] business days. Refunds will be issued to the original payment method, unless otherwise specified.

5. Non-Refundable Services The following services are non-refundable:

• Initial consultations or advice that were provided in good faith.

• Fees for mortgage pre-approvals, applications, or services already rendered that have been completed.

• Any third-party fees or charges paid to external parties (such as credit bureaus, appraisal services, or legal fees).

6. Disputes If you feel that your refund request has not been handled fairly, please contact us directly at info@staceysoansmortgages.com. We are committed to resolving any issues in a transparent and fair manner.

7. Modifications to Refund Policy Stacey Soans Mortgages reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Please review this policy regularly for any updates.

8. Contact Information If you have any questions regarding our refund policy or need assistance with a refund request, please contact us at:

Stacey Soans Mortgages

​